Gin School Terms and Conditions
By purchasing or booking a course you are agreeing to the following terms and conditions.
The Company – Crossbill Distilling Ltd (the Company)
Voucher Delivery – When purchasing a Gin School Experience, an e-voucher will be generated and sent to the provided email address within 24 hours.
Refund Policy – The Gin School operates a strict 14 day refund policy from the date of purchase. Notification must be made in writing to orders@CrossbillGin.com and must be accompanied by the unused voucher and proof of payment.
Cancellations and Postponements – A minimum of 14 days’ notice is required prior to your appointment to reschedule a booking and will incur a £10.00 administration fee. In the unlikely event that the Company has to cancel a Gin School Masterclass, the Company undertakes to offer a suitable alternative date or a full refund of any course fees.
Vouchers – Vouchers cannot be exchanged for cash or other goods. Vouchers are transferable, so if you are unable to attend yourself, you may nominate a replacement. Vouchers expire 12 months from the date of issue and extensions beyond 12 months are not available under any circumstances.
Course Alterations –The Company reserves the right to make minor changes to the format and content of the Gin School Masterclasses, to improve the experience, without notice.
Age Restriction – You must be over 21 years of age to attend a Masterclass and those that appear under 25 years will be asked for proof of age upon arrival.
License To Sell Alcohol – At this time the premises is not licenced to sell alcohol. An application is in progress and may be in place prior to your booking, which will allow you to purchase alcohol in addition to the tasting samples provided in accordance with the Licensing (Scotland) Act 2010. Your inability to purchase alcohol will not adversely affect your Gin School experience. Our products are available to purchase at nearby licenced location.
Samples – Tasting samples will be offered during the Gin School Masterclass free of charge.
Health and Safety Liability – You will be given a briefing on health and safety prior to the session commencing. All participants are expected to listen carefully and follow instructions given. Participants should take reasonable care in the Gin School to avoid personal injury and injury to others.
Standard of Behaviour – You are expected to behave sensibly and appropriately at all times and may be require to leave the premises if for any reason the Company or others are unhappy with your behaviour.
Washroom Facilities – The primary function of the premises is a distillery and the site offers limited toilet facilities with restricted access. External toilet facilities with full disabled access are however available across the covered courtyard.
Special Needs – Your comfort and wellbeing are of the utmost importance to us, please therefore let us know in advance if you are disabled, diabetic, pregnant or have any special needs.
Special Dietary Requirements/ Allergies/ Disabilities – We cannot adjust courses for special dietary requirements unless previously agreed. If you have any allergies please telephone us in advance to discuss your requirements. There may be traces of nuts or other ingredients and if you have an allergy you attend at your own risk. If you have a disability or condition you think may hinder your enjoyment of the course, please let us know so we can help to ensure your day runs smoothly.